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The Office of Rail and Road’s report, published today, finds some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to seek redress for booked assistance failures.

The Office of Rail and Road (ORR) has authorised significant enhancements at Dore & Totley railway station in Sheffield.

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.

Cyber security risks are a real and present risk for the rail industry, with potential safety implications clear. That’s why the Office of Rail and Road (ORR) continues to work with industry to ensure it is properly equipped to assess, prevent and respond to cyber security threats and incidents.