Coronavirus (COVID-19) adviceX Annual rail consumer report How ORR brought train companies to task in 2019-20 Annual assessment of Network Rail Making a good start to five-year plan but performance concerns remain Coronavirus (COVID-19) advice Our current coronavirus advice for the railway industry Latest news 09 Jul 20 The Rail Ombudsman – one year on 07 Jul 20 Train companies brought to task almost 40 times by ORR in 2019-20 07 Jul 20 Passenger satisfaction with complaints handling 2019-20 factsheet I am a rail industry professional Coronavirus (COVID-19) advice ORR's advice to the Williams Rail Review Rail consultations Rail publications I am a road industry professional Annual assessment of Highways England Road consultations Road publications I am a member of the public Improving Assisted Travel Compensation for train delays Helping you with your enquiry
