Our site works best with cookies. Please be aware that if you continue browsing, or close this box, you agree to our use of cookies.
You can go to our cookies page to opt-out.

Skip to content
Close

Search the website

Office of Rail and Road logo

Protecting the interests of rail and road users
Search Menu
  • About
    • < Back
    • Who we are
      • < Back
      • The board
      • Executive directors
      • Committees
      • Register of interests
      • Board meeting minutes
    • What we do
      • < Back
      • Our functions
      • The law and our duties
        • < Back
        • Rail regulatory law
        • Road regulatory law
        • UK law
        • EU law
      • Our strategy
        • < Back
        • Business Plan
        • Our strategic objectives
    • How we work
      • < Back
      • How we prioritise our activities
      • Expert advisors
        • < Back
        • Consumer expert panel
        • Research and Development Advisory Group
      • Our accountability
      • Better regulation
      • Sustainable development
      • Impact assessments
    • Who we work with
      • < Back
      • Railway networks
        • < Back
        • Mainline network
        • Underground railways
        • Light rail and tramways
        • Minor and heritage railways
        • Crossing rail infrastructure
      • Road infrastructure providers
      • Government
        • < Back
        • Department for Transport
        • Transport Scotland
        • Welsh Government
        • Department of Regional Development, Northern Ireland
        • Transport for London
        • Passenger Transport Executives
        • European Union Agency for Railways
        • Channel Tunnel
      • Safety bodies
        • < Back
        • Health and Safety Executive
        • Rail Accident Investigation Branch
        • RSSB
        • British Transport Police
        • Railway Industry Health and Safety Advisory Committee
      • Industry organisations
        • < Back
        • Network Rail
        • Train operating companies
        • Freight operating companies
        • Freight customers
        • Rolling stock companies
        • Rail Delivery Group
      • Agency agreements and MoUs
      • UK Regulators' Network
      • International visits
    • How we are funded
    • ORR careers
    • Supplying ORR
      • < Back
      • Minimum level of competition
      • Our policy on working with SMEs
      • Online e-tendering system
      • Policy on public expenditure transparency
    • Corporate data
      • < Back
      • Workforce management information
      • ORR organogram and data sets
      • Diversity & inclusion
      • Spending figures
      • Government Procurement Card figures
      • Consultancy spend
      • Board expenses
      • Civil Service people survey
      • Freedom of information
        • < Back
        • Publication scheme
        • Responses to FoI requests of wider public interest
        • Making a request for information
        • Environmental Information Regulations 2004
        • Privacy notice
      • Tax arrangements
      • Health & wellbeing
      • Corporate publications
  • Rail
    • < Back
    • Health and safety
      • < Back
      • Passenger safety
        • < Back
        • Station and platform safety
        • Rail vehicle accessibility
        • Our role in relation to station and train crowding
      • Railway infrastructure (including level crossings) and vehicle safety
        • < Back
        • Level crossings
          • < Back
          • Types of level crossings
          • Managing risks at level crossings
          • Using level crossings safely
          • Level crossings policy
          • Level crossings law
          • Level crossing safety performance
        • Rail/road interface sites
        • Signals passed at danger
        • Criminal behaviour
        • Train protection
          • < Back
          • ERTMS
          • Train protection system exemptions
        • Mark I rolling stock
          • < Back
          • Exemptions
      • Investigation and enforcement powers
        • < Back
        • How we investigate incidents
        • Enforcement powers and policy
        • Enforcement penalties
        • Enforcement action to date
          • < Back
          • Prosecutions
          • Occupational health recent formal enforcement
          • Improvement notices
            • < Back
            • Improvement notices 2018
            • Improvement notices 2017
            • Improvement notices 2016
            • Improvement notices 2015
            • Improvement notices 2014
            • Improvement notices 2013
            • Improvement notices 2012
          • Prohibition notices
            • < Back
            • Prohibition notices 2018
            • Prohibition notices 2016
            • Prohibition notices 2015
            • Prohibition notices 2014
            • Prohibition notices 2013
            • Prohibition notices 2012
        • Handling RAIB recommendations
        • EARR
        • Overturning of a tram at Sandilands junction, Croydon
      • Reporting RIDDOR incidents
        • < Back
        • Reporting occupational diseases
        • Types of Incidents
      • Occupational health
        • < Back
        • Reporting occupational diseases
        • Occupational health compliance and good practice
          • < Back
          • Occupational Health Risk Management Maturity Model
          • Health risk management assurance
            • < Back
            • Why is assurance of health risk management important
            • Identify the hazards and who might be harmed
            • Understand the hazard and its control using bow tie analysis
            • Establish the vulnerability of the system and the critical controls
            • Create amend the assurance inspection framework
            • Capture performance information and update bow tie risk profile
            • Develop an improvement plan
          • Occupational health recent formal enforcement
          • Work and health effects
          • Case studies
        • Occupational health news
        • Topic specific guidance
          • < Back
          • Fitness for work
          • Asbestos
            • < Back
            • Asbestos law
          • Advice and guidance on workplace health
          • Managing work-related stress
            • < Back
            • What rail employers need to do
            • Working together
            • Sharing good practice
            • Further help and guidance
          • Occupational cancers
          • Work-related questions and answers
          • First aid at railway stations
        • Engagement on health
        • Silicosis and HAVS – one man’s story
      • Health and safety strategy and guidance
        • < Back
        • Our strategic risk chapters
        • Health and safety regulatory approach
        • Principles for railway health and safety
        • Risk Management Maturity Model (RM3)
        • Driver Controlled Operation
        • Health and safety by design
        • Working patterns - fatigue
        • Competence
      • Health and safety laws
        • < Back
        • ROGS
          • < Back
          • Impact of ROGS
          • Compliance with ROGS
          • Duty of cooperation/dispute resolution
          • Safety critical work
          • Entities in charge of maintenance
            • < Back
            • Certificates issued
          • Safety verification
          • Safety certificates and authorisations
            • < Back
            • Mainline certificates
            • Non-mainline certificates
          • Exclusions from mainline railway requirements
          • Annual safety reports
        • Safety approvals under orders and private acts
        • European railway safety legislation
          • < Back
          • CSM for risk evaluation and assessment
          • CSM for conformity assessment (safety certificates)
          • CSM for conformity assessment (safety authorisations)
          • CSM for monitoring
          • CSM for supervision
        • Interoperability
        • Train driving licences & certificates
        • Rail vehicle accessibility
        • Railway Safety Regulations 1997
        • Railway Safety Regulations 1999
        • EARR
      • Apply for permissions, certificates or authorisations
      • Annual health and safety report
    • Economic regulation
      • < Back
      • Network Rail regulation
        • < Back
        • Price controls
          • < Back
          • Periodic review 2018
            • < Back
            • About PR18
            • Keep in touch
            • PR18 publications
            • PR18 consultations
            • Workshops, events and working groups
            • Timetable and process
            • Projects
            • Glossary
          • Periodic review 2013
            • < Back
            • PR13 guide
            • Workshops
            • PR13 publications
            • Success criteria
            • Independent evaluation of PR13
          • Periodic review 2008
            • < Back
            • PR08 documents
            • PR08 consultants' reports
            • PR08 notices
            • Best practice studies
        • Monitoring performance
          • < Back
          • Network Rail Monitor
          • Enforcement powers
            • < Back
            • Licence enforcement taken
            • Enforcement relating to operational performance
            • Enforcement relating to Integrated Train Planning System
            • Enforcement relating to enhancements
          • Enhancements monitoring
          • Independent reporters
            • < Back
            • Asset management
            • Enhancements
            • Data quality
            • Outputs delivery
          • Annual efficiency and finance assessment of Network Rail
            • < Back
            • Historic income and expenditure 2014
            • Annex to the 2013 report
            • Annex to the 2012 report
          • Route-level efficiency benefit sharing
        • Network licence
          • < Back
          • Network licence conditions
          • Consents issued to Network Rail
            • < Back
            • Financial ring-fence
            • Interests in railway vehicles
            • Land disposal cases
          • Network management
          • Land disposal policy
          • Ring-fencing
          • Long term planning process
          • Regulatory accounts
        • Enforcement powers
          • < Back
          • Licence enforcement taken
            • < Back
            • Overruns documentation
            • Infrastructure capability documentation
            • Portsmouth resignalling documentation
          • Enforcement relating to operational performance
          • Enforcement relating to Integrated Train Planning System
          • Enforcement relating to enhancements
      • High Speed 1 (HS1) regulation
        • < Back
        • Access to HS1
          • < Back
          • Criteria and procedures
          • Application forms and template track access contracts
          • HS1 applications, decisions and consolidated agreements
          • The HS1 Network Code
          • HS1 access dispute resolution rules and appeals
        • Annual reports on HS1 Ltd
        • HS1 periodic reviews and access charges reviews
          • < Back
          • HS1 PR19
          • HS1 PR14
          • HS1 access charges reviews
        • HS1 monitoring and our enforcement powers
          • < Back
          • Monitoring and reporting on HS1
          • Network regulation / asset management
          • Our HS1 enforcement powers
      • Channel Tunnel
      • Northern Ireland
    • Protecting consumers
      • < Back
      • What we do for consumers
        • < Back
        • Improving Assisted Travel
        • Rail compensation super-complaint
        • Ticket machines
        • Audit of train company websites
        • Passenger experience report
        • Research into passenger experiences of assisted travel
      • Measuring Up - Annual rail consumer report
      • Inquiry into May 2018 network disruption
      • Rail timetable issues
      • Licence obligations to consumers
        • < Back
        • Disabled people's protection policies (DPPPs)
        • Complaints handling procedures (CHPs)
        • Passenger information during disruption
      • Consumer law
      • Consumer consultations
    • Promoting competition
      • < Back
      • Competition Act 1998
      • Report a suspected competition issue
      • Market monitoring
      • Other competition work
        • < Back
        • Competition work on open access
    • Rail investigations
    • Access to the network
      • < Back
      • Track access
        • < Back
        • Guidance
        • How to apply for track access
          • < Back
          • Access for passenger operators
          • Access for freight operators
          • Access for freight customers
          • Freight terminals
          • Track access options
          • Connection contracts
          • Access exemptions
        • Track access factsheet
        • Current track access applications
        • Track access decisions
          • < Back
          • Decisions library
        • Consolidated agreements
        • Forms, model contracts and general approvals
      • Station and depot access
        • < Back
        • Station access
        • Depot access
        • Making an application
        • General approvals
        • Template documentation
        • Closures
        • Station access applications and decisions
        • Depot access applications and decisions
      • The Network Code
        • < Back
        • Current appeals
        • Determined appeals
        • Modifications
    • Licensing
      • < Back
      • Licensing the railway
        • < Back
        • Background
        • Licence obligations
        • Disabled people's protection policy
          • < Back
          • Decision letters
          • Approval of DPPPs for new franchises or new operators
          • Review of existing DPPPs
        • Complaints handling procedures
          • < Back
          • Decision letters
        • 3rd party liability
        • How to apply
        • Model licences
        • Model licence exemptions
        • Current licences
          • < Back
          • A - E
          • F - J
          • K - R
          • S - Z
        • Licence exemptions
          • < Back
          • A - D
          • E - K
          • L - S
          • T - Z
        • Licence casework consultations
      • Train driving licences & certificates
    • Publications
      • < Back
      • Health and safety publications
        • < Back
        • Railway guidance documents
      • Economic regulation publications
      • Consumer publications
      • Competition publications
      • Corporate publications
      • Access & licensing publications
      • Enforcement publications
        • < Back
        • Prosecutions
        • Improvement notices
          • < Back
          • Improvement notices 2018
          • Improvement notices 2017
          • Improvement notices 2016
          • Improvement notices 2015
          • Improvement notices 2014
          • Improvement notices 2013
          • Improvement notices 2012
        • Prohibition notices
          • < Back
          • Prohibition notices 2018
          • Prohibition notices 2016
          • Prohibition notices 2015
          • Prohibition notices 2014
          • Prohibition notices 2013
          • Prohibition notices 2012
        • Penalty notices
        • Other notices
      • Freight publications
      • Correspondence
      • Public register
    • Consultations
      • < Back
      • Open consultations
      • PR18 consultations
      • Policy consultations and conclusions by topic
        • < Back
        • Railway safety consultations
        • Economic regulation consultations
        • Consumer consultations
        • Competition consultations
        • Access and licensing consultations
        • Corporate consultations
        • PR13 consultations
      • Licence casework consultations
      • Access casework consultations
        • < Back
        • Station access applications and decisions
        • Depot access applications and decisions
        • Current track access applications
        • Track access decisions
          • < Back
          • Decisions library
        • HS1 applications, decisions and consolidated agreements
      • ORR responses to consultations issued by other organisations
    • Investing in the rail network
      • < Back
      • When do I need to start engaging with ORR?
      • The Investment Framework
      • Managing safety
      • Interoperability
      • Securing access to the rail network
      • Licensing
      • What other bodies might I need to engage with?
    • Whistleblowing
  • Road
    • < Back
    • Economic monitoring
      • < Back
      • Who we are
      • What we do
      • Who we work with
      • How we are funded
    • Road enforcement powers
    • Whistleblowing
    • Road publications
      • < Back
      • Correspondence
      • Research and studies
    • Road consultations
  • Info for the public
    • < Back
    • Buying a train ticket
    • Fares and penalty fares
    • Passengers with disabilities
    • Helping you with your enquiry
    • Service disruption
    • Train journey information
    • Safety
      • < Back
      • Station and platform safety
      • Complaints and suggestions about crowding on trains
    • Station car park charges
    • High speed rail (HS2)
  • Statistics
    • < Back
    • Popular statistics
      • < Back
      • Busiest stations in Britain
      • How many people use the railway
      • How many trains arrive on time
      • Passenger, workforce and public safety
      • Complaints handling
    • Publication dates
    • The ORR Data portal
    • Published statistics
      • < Back
      • Latest statistical releases
      • Estimates of station usage
        • < Back
        • Estimates of station usage frequently asked questions
      • Additional datasets
      • Analytical and research reports
      • Core data
        • < Back
        • Background to complaints data
      • Previous data
        • < Back
        • Previous statistical releases
        • Previous factsheets
        • NRT quarterly summary
        • ORR archived National rail trends publications
        • SRA rail trends publications
        • Health and safety statistics 2002-2008
    • User engagement
      • < Back
      • Rail statistics management group
    • Code of Practice
      • < Back
      • Revisions log
    • Contact the rail statistics team
  • News & media
    • < Back
    • Latest news
    • Press releases & statements
      • < Back
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
    • Newsletters
      • < Back
      • 2018
      • 2017
      • 2016
    • ORR’s blog
      • < Back
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
    • Speeches & articles
      • < Back
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
    • Infographics & image library
  • Contact us
    • < Back
    • Our offices
    • Helping you with your enquiry
  • About
    • Who we are
    • What we do
    • How we work
    • Who we work with
    • How we are funded
    • ORR careers
    • Supplying ORR
    • Corporate data
  • Rail
    • Health and safety
    • Economic regulation
    • Protecting consumers
    • Promoting competition
    • Rail investigations
    • Access to the network
    • Licensing
    • Publications
    • Consultations
    • Investing in the rail network
    • Whistleblowing
  • Road
    • Economic monitoring
    • Road enforcement powers
    • Whistleblowing
    • Road publications
    • Road consultations
  • Info for the public
    • Buying a train ticket
    • Fares and penalty fares
    • Passengers with disabilities
    • Helping you with your enquiry
    • Service disruption
    • Train journey information
    • Safety
    • Station car park charges
    • High speed rail (HS2)
  • Statistics
    • Popular statistics
    • Publication dates
    • The ORR Data portal
    • Published statistics
    • User engagement
    • Code of Practice
    • Contact the rail statistics team
  • News & media
    • Latest news
    • Press releases & statements
    • Newsletters
    • ORR’s blog
    • Speeches & articles
    • Infographics & image library
  • Contact us
    • Our offices
    • Helping you with your enquiry
  • UK rail industry financial information

    UK rail industry financial information

    Read about how the railway was funded in 2017-18 and how that money was spent

  • Inquiry into May 2018 network disruption

    Inquiry into May 2018 network disruption

    December 2018 final report published

  • Rail accessibility

    Improving Assisted Travel consultation

  • Periodic review 2018 - Final determination

    Our overall decisions on what Network Rail will deliver between 2019-2024

Latest news

  • 21 Feb 19 Passenger and Freight Performance 2018-19 Q3
  • 08 Feb 19 Freight Britain: an overview of rail freight and our role in ensuring the market is competitive and fair
  • 04 Feb 19 Keeping freight competition on the right track
I am a rail industry professional

I am a rail industry professional

  • Periodic review 2018 (PR18)
  • Rail consultations
  • Rail publications
I am a road industry professional

I am a road industry professional

  • Annual assessment of Highways England
  • Road consultations
  • Road publications
I am a member of the public

I am a member of the public

  • Inquiry into May 2018 network disruption
  • Improving Assisted Travel consultation
  • Compensation for train delays
  • Helping you with your enquiry
Back to top

About ORR

  • Privacy notice
  • Freedom of information
  • Glossary
  • Investors in people

Other ORR sites

  • Data portal
  • Public register
  • Vacancies
  • Train driver licences

About this site

  • Accessibility statement
  • Cookies policy
  • Site map
  • Terms and conditions

Contact us

  • Accident reporting
  • Complaints and general enquiries
  • Media
  • Our offices

Follow us

  • Twitter
  • LinkedIn
  • YouTube
  • Flickr
  • RSS
  • Email
  • Flickr
Download the latest version of Adobe Reader
© Copyright 2019 Office of Rail and Road Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated