Our site works best with cookies. If you continue to use this website you are agreeing to their use. Find out more in our Cookies policy. I wish to continue.

Skip to content
Close

Search the website

Office of Rail and Road logo

Protecting the interests of rail and road users
Search Menu
  • About
    • < Back
    • Who we are
      • < Back
      • The board
      • Executive Directors
      • Committees
      • Register of interests
      • Board meeting minutes
    • What we do
      • < Back
      • Our functions
      • The law and our duties
        • < Back
        • Rail regulatory law
        • Road regulatory law
        • UK law
        • EU law
      • Our strategy
        • < Back
        • Business Plan
        • Our strategic objectives
    • How we work
      • < Back
      • How we prioritise our activities
      • Expert advisors
        • < Back
        • Consumer expert panel
        • Research and Development Advisory Group
      • Our accountability
      • Better regulation
      • Sustainable development
      • Impact assessments
    • Who we work with
      • < Back
      • Railway networks
        • < Back
        • Mainline network
        • Underground railways
        • Light rail and tramways
        • Minor and heritage railways
        • Crossing rail infrastructure
      • Road infrastructure providers
      • Government
        • < Back
        • Department for Transport
        • Transport Scotland
        • Welsh Government
        • Department of Regional Development, Northern Ireland
        • Transport for London
        • Passenger Transport Executives
        • European Union Agency for Railways
        • Channel Tunnel
      • Safety bodies
        • < Back
        • Health and Safety Executive
        • Rail Accident Investigation Branch
        • RSSB
        • British Transport Police
        • Railway Industry Health and Safety Advisory Committee
      • Industry organisations
        • < Back
        • Network Rail
        • Train operating companies
        • Freight operating companies
        • Freight customers
        • Rolling stock companies
        • Rail Delivery Group
      • Agency agreements and MoUs
      • UK Regulators' Network
      • International visits
    • How we are funded
    • ORR careers
    • Supplying ORR
      • < Back
      • Minimum level of competition
      • Our policy on working with SMEs
      • Online e-tendering system
      • Policy on public expenditure transparency
    • Corporate data
      • < Back
      • Workforce management information
      • ORR organogram and data sets
      • Diversity & inclusion
      • Spending figures
      • Government Procurement Card figures
      • Consultancy spend
      • Board expenses
      • Civil Service people survey
      • Freedom of information
        • < Back
        • Publication scheme
        • Responses to FoI requests of wider public interest
        • Making a request for information
        • Environmental Information Regulations 2004
        • Privacy notice
      • Tax arrangements
      • Health & wellbeing
      • Corporate publications
  • Rail
    • < Back
    • Health and safety
      • < Back
      • Passenger safety
        • < Back
        • Station and platform safety
        • Rail vehicle accessibility
        • Our role in relation to station and train crowding
      • Railway infrastructure (including level crossings) and vehicle safety
        • < Back
        • Level crossings
          • < Back
          • Types of level crossings
          • Managing risks at level crossings
          • Using level crossings safely
          • Level crossings policy
          • Level crossings law
          • Level crossing safety performance
        • Rail/road interface sites
        • Signals passed at danger
        • Criminal behaviour
        • Train protection
          • < Back
          • ERTMS
          • Train protection system exemptions
        • Mark I rolling stock
          • < Back
          • Exemptions
      • Investigation and enforcement powers
        • < Back
        • How we investigate incidents
        • Enforcement powers and policy
        • Enforcement penalties
        • Enforcement action to date
          • < Back
          • Prosecutions
          • Occupational health recent formal enforcement
          • Improvement notices
            • < Back
            • Improvement notices 2019
            • Improvement notices 2018
            • Improvement notices 2017
            • Improvement notices 2016
            • Improvement notices 2015
            • Improvement notices 2014
            • Improvement notices 2013
            • Improvement notices 2012
          • Prohibition notices
            • < Back
            • Prohibition notices 2019
            • Prohibition notices 2018
            • Prohibition notices 2016
            • Prohibition notices 2015
            • Prohibition notices 2014
            • Prohibition notices 2013
            • Prohibition notices 2012
        • Handling RAIB recommendations
        • EARR
        • Overturning of a tram at Sandilands junction, Croydon
      • Reporting RIDDOR incidents
        • < Back
        • Reporting occupational diseases
        • Types of Incidents
      • Occupational health
        • < Back
        • Reporting occupational diseases
        • Occupational health compliance and good practice
          • < Back
          • Occupational Health Risk Management Maturity Model
          • Health risk management assurance
            • < Back
            • Why is assurance of health risk management important
            • Identify the hazards and who might be harmed
            • Understand the hazard and its control using bow tie analysis
            • Establish the vulnerability of the system and the critical controls
            • Create amend the assurance inspection framework
            • Capture performance information and update bow tie risk profile
            • Develop an improvement plan
          • Occupational health recent formal enforcement
          • Work and health effects
          • Case studies
        • Occupational health news
        • Topic specific guidance
          • < Back
          • Fitness for work
          • Asbestos
            • < Back
            • Asbestos law
          • Advice and guidance on workplace health
          • Managing work-related stress
            • < Back
            • What rail employers need to do
            • Working together
            • Sharing good practice
            • Further help and guidance
          • Occupational cancers
          • Work-related questions and answers
          • First aid at railway stations
        • Engagement on health
        • Silicosis and HAVS – one man’s story
      • Health and safety strategy and guidance
        • < Back
        • Our strategic risk chapters
        • Health and safety regulatory approach
        • Principles for railway health and safety
        • Risk Management Maturity Model (RM3)
        • Driver Controlled Operation
        • Health and safety by design
        • Working patterns - fatigue
        • Competence
      • Health and safety laws
        • < Back
        • ROGS
          • < Back
          • Impact of ROGS
          • Compliance with ROGS
          • Duty of cooperation/dispute resolution
          • Safety critical work
          • Entities in charge of maintenance
            • < Back
            • Certificates issued
          • Safety verification
          • Safety certificates and authorisations
            • < Back
            • Mainline certificates
            • Non-mainline certificates
          • Exclusions from mainline railway requirements
          • Annual safety reports
        • Safety approvals under orders and private acts
        • European railway safety legislation
          • < Back
          • CSM for risk evaluation and assessment
          • CSM for conformity assessment (safety certificates)
          • CSM for conformity assessment (safety authorisations)
          • CSM for monitoring
          • CSM for supervision
        • Interoperability
          • < Back
          • Authorisations made under interoperability regulations
        • Train driving licences & certificates
        • Rail vehicle accessibility
        • Railway Safety Regulations 1997
        • Railway Safety Regulations 1999
        • EARR
      • Apply for permissions, certificates or authorisations
      • Annual health and safety report
    • Economic regulation
      • < Back
      • Network Rail regulation
        • < Back
        • Holding Network Rail to account
        • Monitoring performance
          • < Back
          • Network Rail Monitor
          • Enhancements monitoring
          • Independent reporters
            • < Back
            • Asset management
            • Enhancements
            • Data quality
            • Outputs delivery
          • Monitoring Network Rail's efficiency
          • Route-level efficiency benefit sharing
        • Price controls
          • < Back
          • Periodic review 2018
            • < Back
            • About PR18
            • PR18 publications
            • PR18 consultations
            • Workshops, events and working groups
            • Timetable and process
            • Glossary
          • Periodic review 2013
            • < Back
            • PR13 guide
            • Workshops
            • PR13 publications
            • Success criteria
            • Independent evaluation of PR13
          • Periodic review 2008
            • < Back
            • PR08 documents
            • PR08 consultants' reports
            • PR08 notices
            • Best practice studies
        • Network licence
          • < Back
          • Network licence conditions
          • Consents issued to Network Rail
            • < Back
            • Financial ring-fence
            • Interests in railway vehicles
            • Land disposal cases
          • Network management
          • Land disposal policy
          • Ring-fencing
          • Long term planning process
          • Regulatory accounts
        • Enforcement powers
          • < Back
          • Licence enforcement taken
            • < Back
            • Overruns documentation
            • Infrastructure capability documentation
            • Portsmouth resignalling documentation
          • Enforcement relating to operational performance
          • Enforcement relating to Integrated Train Planning System
          • Enforcement relating to enhancements
      • High Speed 1 (HS1) regulation
        • < Back
        • Access to HS1
          • < Back
          • Criteria and procedures
          • Application forms and template track access contracts
          • HS1 applications, decisions and consolidated agreements
          • The HS1 Network Code
          • HS1 access dispute resolution rules and appeals
        • Annual reports on HS1 Ltd
        • HS1 periodic reviews and access charges reviews
          • < Back
          • HS1 PR19
          • HS1 PR14
          • HS1 access charges reviews
        • HS1 monitoring and our enforcement powers
          • < Back
          • Monitoring and reporting on HS1
          • Network regulation / asset management
          • Our HS1 enforcement powers
      • Channel Tunnel
      • Northern Ireland
    • Protecting consumers
      • < Back
      • What we do for consumers
        • < Back
        • Improving Assisted Travel
        • Rail compensation
        • Ticket machines
        • Audit of train company websites
        • Passenger experience report
        • Research into passenger experiences of assisted travel
        • Passengers' awareness of terms and conditions
      • Measuring Up - Annual rail consumer report
      • Inquiry into May 2018 network disruption
      • Rail timetable issues
      • Licence obligations to consumers
        • < Back
        • Accessible Travel Policy (ATP)
          • < Back
          • Decision letters
          • Approval of ATPs for new franchises or new operators
        • Complaints handling procedures (CHPs)
        • Passenger information during disruption
      • Consumer law
      • Consumer consultations
      • Core complaints data
        • < Back
        • Background to complaints data
    • Promoting competition
      • < Back
      • Competition Act 1998
      • Report a suspected competition issue
      • Market monitoring
      • Other competition work
        • < Back
        • Competition work on open access
      • Competition consultations
    • Rail investigations
      • < Back
      • GTR and Northern investigations
      • Enforcement action taken against Network Rail to deliver improved performance
    • Access to the network
      • < Back
      • Track access
        • < Back
        • Guidance
        • How to apply for track access
          • < Back
          • Access for passenger operators
          • Access for freight operators
          • Freight terminals
          • Connection contracts
          • Access exemptions
        • Track access factsheet
        • Current track access applications
        • Track access decisions
          • < Back
          • Decisions library
        • Consolidated agreements
        • Forms, model contracts and general approvals
      • Station and depot access
        • < Back
        • Station access
        • Depot access
        • Making an application
        • General approvals
        • Template documentation
        • Closures
        • Station access applications and decisions
        • Depot access applications and decisions
      • The Network Code
        • < Back
        • Current appeals
        • Determined appeals
        • Modifications
    • Licensing
      • < Back
      • Licensing the railway
        • < Back
        • Background
        • Licence obligations
        • Accessible Travel Policy (ATP)
          • < Back
          • Decision letters
          • Approval of ATPs for new franchises or new operators
        • Complaints handling procedures
          • < Back
          • Decision letters
        • 3rd party liability
        • How to apply
        • Model licences
        • Model licence exemptions
        • Current licences
          • < Back
          • A - E
          • F - J
          • K - R
          • S - Z
        • Licence exemptions
          • < Back
          • A - D
          • E - K
          • L - S
          • T - Z
        • Licence casework consultations
      • Train driving licences & certificates
    • Publications
      • < Back
      • Health and safety publications
        • < Back
        • Railway guidance documents
      • Economic regulation publications
      • Consumer publications
      • Competition publications
      • Corporate publications
      • Access & licensing publications
      • Enforcement publications
        • < Back
        • Prosecutions
        • Improvement notices
          • < Back
          • Improvement notices 2019
          • Improvement notices 2018
          • Improvement notices 2017
          • Improvement notices 2016
          • Improvement notices 2015
          • Improvement notices 2014
          • Improvement notices 2013
          • Improvement notices 2012
        • Prohibition notices
          • < Back
          • Prohibition notices 2019
          • Prohibition notices 2018
          • Prohibition notices 2016
          • Prohibition notices 2015
          • Prohibition notices 2014
          • Prohibition notices 2013
          • Prohibition notices 2012
        • Penalty notices
        • Other notices
      • Freight publications
      • Correspondence
      • Public register
    • Consultations
      • < Back
      • Open consultations
      • Policy consultations and conclusions by topic
        • < Back
        • Railway safety consultations
        • Economic regulation consultations
        • PR18 consultations
        • Consumer consultations
        • Competition consultations
        • Access and licensing consultations
        • Corporate consultations
        • PR13 consultations
      • Licence casework consultations
      • Access casework consultations
        • < Back
        • Station access applications and decisions
        • Depot access applications and decisions
        • Current track access applications
        • Track access decisions
          • < Back
          • Decisions library
        • HS1 applications, decisions and consolidated agreements
      • ORR responses to consultations issued by other organisations
    • Investing in the rail network
      • < Back
      • When do I need to start engaging with ORR?
      • The Investment Framework
      • Managing safety
      • Interoperability
      • Securing access to the rail network
      • Licensing
      • What other bodies might I need to engage with?
    • Whistleblowing
    • Brexit in a no-deal scenario
  • Road
    • < Back
    • Economic monitoring
      • < Back
      • Who we are
      • What we do
      • Who we work with
      • How we are funded
    • Road enforcement powers
    • Whistleblowing
    • Road publications
      • < Back
      • Correspondence
      • Research and studies
    • Road consultations
  • Info for the public
    • < Back
    • Buying a train ticket
    • Fares and penalty fares
    • Passengers with disabilities
    • Service disruption
    • Train journey information
    • Safety
      • < Back
      • Station and platform safety
      • Complaints and suggestions about crowding on trains
    • Station car park charges
    • High speed rail (HS2)
  • Statistics
    • < Back
    • Popular statistics
      • < Back
      • Busiest stations in Britain
      • How many people use the railway
      • How many trains arrive on time
      • Passenger, workforce and public safety
      • Complaints handling
    • Publication dates
    • The ORR Data portal
    • Published statistics
      • < Back
      • Latest statistical releases
      • Estimates of station usage
        • < Back
        • Estimates of station usage frequently asked questions
      • Additional datasets
      • Analytical and research reports
      • Previous data
        • < Back
        • Previous statistical releases
        • Previous factsheets
        • NRT quarterly summary
        • ORR archived National rail trends publications
        • SRA rail trends publications
        • Health and safety statistics 2002-2008
    • User engagement
      • < Back
      • Rail statistics management group
    • Code of Practice
      • < Back
      • Revisions log
    • Contact the rail statistics team
  • News & blogs
    • < Back
    • Press releases & statements
      • < Back
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
    • Newsletters
      • < Back
      • 2019
      • 2018
      • 2017
      • 2016
    • ORR’s blog
      • < Back
      • 2019
        • < Back
        • Safety first: Droplight windows on Heritage and Charter trains
        • The road ahead: Monitoring Highways England in the next decade
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
    • Speeches & articles
      • < Back
      • 2019
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
    • Infographics & image library
  • Contact us
    • < Back
    • Our offices
  • About
    • Who we are
    • What we do
    • How we work
    • Who we work with
    • How we are funded
    • ORR careers
    • Supplying ORR
    • Corporate data
  • Rail
    • Health and safety
    • Economic regulation
    • Protecting consumers
    • Promoting competition
    • Rail investigations
    • Access to the network
    • Licensing
    • Publications
    • Consultations
    • Investing in the rail network
    • Whistleblowing
    • Brexit in a no-deal scenario
  • Road
    • Economic monitoring
    • Road enforcement powers
    • Whistleblowing
    • Road publications
    • Road consultations
  • Info for the public
    • Buying a train ticket
    • Fares and penalty fares
    • Passengers with disabilities
    • Service disruption
    • Train journey information
    • Safety
    • Station car park charges
    • High speed rail (HS2)
  • Statistics
    • Popular statistics
    • Publication dates
    • The ORR Data portal
    • Published statistics
    • User engagement
    • Code of Practice
    • Contact the rail statistics team
  • News & blogs
    • Press releases & statements
    • Newsletters
    • ORR’s blog
    • Speeches & articles
    • Infographics & image library
  • Contact us
    • Our offices

  • Improving Assisted Travel

    New Accessible Travel Policy Guidance for train and station operators

  • ORR urges sweeping reforms on accessibility and compensation

    ORR's advice to the Williams Rail Review

    ORR urges sweeping reforms on accessibility and compensation

  • Annual health and safety report of performance on Britain’s railways: 2018-19

    Annual health and safety report 2018-19

    ORR warns industry to refocus efforts on safety

  • Southern train

    ORR confirms final decision on £5m GTR fine

    GTR broke rules on passenger information

Latest news

  • 15 Aug 19 The road ahead: Monitoring Highways England in the next decade
  • 13 Aug 19 Safety first: Droplight windows on Heritage and Charter trains
  • 31 Jul 19 Trains for everyone - How new accessible travel policies are going to help passengers
I am a rail industry professional

I am a rail industry professional

  • ORR's advice to the Williams Rail Review
  • Annual health and safety report
  • Rail consultations
  • Rail publications
I am a road industry professional

I am a road industry professional

  • Annual assessment of Highways England
  • Road consultations
  • Road publications
I am a member of the public

I am a member of the public

  • Improving Assisted Travel
  • Inquiry into May 2018 network disruption
  • Compensation for train delays
  • Helping you with your enquiry
Back to top

About ORR

  • Privacy notice
  • Freedom of information
  • Glossary
  • Investors in people

Other ORR sites

  • Data portal
  • Public register
  • Vacancies
  • Train driver licences

About this site

  • Accessibility statement
  • Cookies policy
  • Site map
  • Terms and conditions

Contact us

  • Accident reporting
  • Complaints and general enquiries
  • Media
  • Our offices

Follow us

  • Twitter
  • LinkedIn
  • YouTube
  • Flickr
  • RSS
  • Email
  • Flickr
Download the latest version of Adobe Reader
© Copyright 2019 Office of Rail and Road Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated