Consumer law investigation and enforcement powers

The main consumer-facing conditions which we monitor and enforce are set out in this section.

Consumer law

Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.

Our research and findings on the transparency of online rail ticket fees.

Findings of our audit of train company websites against the retail information Code of Practice.

We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions.

Rail operators using the Channel Tunnel have to ensure passengers meet Covid-19 regulations.