Accessibility statement for orr.gov.uk

This accessibility statement applies only to the Office of Rail and Road (ORR) website at orr.gov.uk.

This website is run by the ORR. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, for example:

  • many documents published before 23 September 2018
  • third party software we use for interactive graphs

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Customer Correspondence Team via:

We will consider your request and will endeavour to get back to you with the accessible format within 20 working days.

If you cannot view the map through the link provided on our ‘office locations’ page, call or email our Customer Correspondence Team using the contact details above for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact our Customer Correspondence Team via the following:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can contact our Customer Correspondence Team on 020 7282 2000.

You can also contact them via the following:

We do not provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. If you require this service, please talk to us in advance.

Our offices have a portable audio induction loop to be used in meetings. If you contact us before your visit we will look to arrange a British Sign Language (BSL) interpreter.

Contact our Customer Correspondence Team via the details above.

Technical information about this website’s accessibility

The Office of Rail and Road is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Many ORR documents published before 23 September 2018 do not meet accessibility standards - for example:

  1. They may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  2. Images within documents do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

A small number of PDF documents published after 23 September 2018 are not accessible. We plan to fix these by the end of October 2019. Please contact us if you need an accessible version of one of these documents in the meantime.

Some of our documents are essential to providing our services. For example, we have application forms published as Word documents. By September 2020, we plan to fix all documents that users might need to complete a task or access one of our services, so that they are accessible.

Disproportionate burden

As mentioned above, many ORR documents published before 23 September 2018 do not yet meet accessibility standards.

Some of our documents are essential to providing our services. For example, we have application forms published as Word documents. By September 2020, we plan to fix all documents that users might need to complete a task or access one of our services, so that they are accessible.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Some of our documents are essential to providing our services. For example, we have a number of forms published as Word documents. By September 2020, we plan to fix all documents that users might need to complete a task or access one of our services, so that they are accessible.

Any new PDFs or Word documents we publish will meet accessibility standards.

Interactive graphs

We use third party software, Power BI, in some of our pages in order to provide interactive graphs based on statistics on our data portal.

Accessible access to Power BI is only possible by holding a company account with this provider. Users who do not have a Power BI account will not be able to view accessible interactive graphs.

This interactive graphs service falls outside the scope of the accessibility regulations, as it is not part of the essential services we provide as an organisation, but an additional service to present statistical data in an alternative format.

How we tested this website

We last tested this website, orr.gov.uk, in October 2018. The ORR Digital Team carried out the test internally.

We approached content by type to decide on a sample of pages to test. For example, we chose pages with:

  1. the different templates on our website
  2. specific CSS and content layouts
  3. embedded videos
  4. images, charts and sortable tables
  5. our contact form
  6. our search function

What we are doing to improve accessibility

By September 2020, we plan to fix documents that users might need to complete a task or access one of our services, if they were published before September 2018, so that they are accessible.

By the summer of 2020 we will make our website HTML text as easy as possible to understand, writing each web page for the intended audience.

This statement was prepared on 20 September 2019. It was last updated on 23 September 2019.