Accessibility statement

We are committed and actively working to ensure is usable and accessible to the widest possible audience, regardless of disability, capability or technology.

Our intention is to conform to the Guidelines for UK government websites, which support the W3C's Web Content Accessibility Guidelines 2.0, Level AA.

This accessibility statement applies only to the Office of Rail and Road website at This policy does not apply to any other site.

Adobe Acrobat PDF format

Documents on our website are published in PDF format. To access them you need Adobe Acrobat Reader software which is available free of charge from the Adobe website.

Most of the PDF files published on our website after January 2010 have been optimised to allow basic accessibility; previous PDFs will be optimised as resources allow. If you have a particular request for a PDF to be fully accessible please contact the Digital team.

Microsoft Word and Excel formats

Microsoft documents and spread sheets can still be read even if you have not bought the commercial Word and Excel programs. Microsoft offer a range of free 'viewer' programs for download; however, these programs are only available for Windows systems.

Get help

AbilityNet provides guidance about how to: