Publications

Here you'll find all our publications, reports, determinations and statements. 

Annual rail consumer report 2023

12 July 2023
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Our annual report focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

ORR research into accessibility

12 July 2023
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We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Improving assisted travel

8 June 2023
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Modifications to Network Rail's Network Code

23 May 2023
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The rail industry can propose changes to Network Rail's Network Code through Part C. ORR has a role to approve those changes as any modifications to the Code may have a bearing on Track Access contracts.

EARR

22 May 2023
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An overview of the Health and Safety (Enforcing Authority for Railways and Other Guided Transport Systems) Regulations 2006 (as amended) (EARR).

Market study into the supply of signalling systems

21 April 2023
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Signalling systems are an essential part of the railway. They keep passengers safe by ensuring trains do not come into conflict with each other and play a key role in freeing up capacity on our congested network.

ORR's business plan

18 April 2023
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Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.

Core complaints data

29 March 2023
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We are responsible for the collection, monitoring and publication of rail customer complaints.