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- Regulator’s report on station lifts finds an average of more than six faults for each passenger lift over a year. - There’s been good progress on real-time information on lift availability, but more needs to be done across industry to make sure that all lifts can automatically report their status. - The Office of Rail and Road (ORR) will take a deeper look at Network Rail’s approach to planning

Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.

The latest access decision by the Office of Rail and Road (ORR) provides more services for rail passengers travelling between London and central Scotland.

While some engineers work to directly design, develop and oversee projects, engineers at ORR play a slightly different role.

The Office of Rail and Road has identified several key areas of focus for the industry as it looks to drive improvement in the delivery of passenger assistance for disabled passengers. The conclusions follow audits commissioned by the regulator into how five operators were meeting regulatory requirements related to the delivery of assistance.

In this episode, we take a look at our continuing work in improving the all-round experience for rail customers.

The Office of Rail and Road (ORR) has authorised upgrades at Reading West railway station, ahead of their entry into service.

The Office of Rail and Road (ORR) has opened an investigation into the performance of National Highways, the company responsible for operating, maintaining and upgrading the strategic road network in England.

In this article David Ospina shares his experience of moving from an IT role in the private sector to an apprenticeship at ORR.