Publications

We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

In October 2018, ORR opened two separate investigations to consider whether Govia Thameslink Railway (GTR) and Northern breached their licence condition around providing appropriate, accurate and timely information in both the run-up to the introduction of the 20 May 2018 timetable and also during the disruption that followed.

In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.

Our market review seeks to better understand the role that claims companies play in Delay Repay compensation claims, and the extent to which their increased participation in the market could impact passengers and train operators.

This page contains information about our enforcement action taken against Network Rail and others. It covers enforcement orders, monetary penalties, notices in lieu of enforcement action and breaches where no action was taken.

30 January 2019 The UK rail industry financial information 2017-18 presents ORR’s analysis of the rail industry’s finances. Industry income in detail Industry received £19.4bn of income in 2017-18, a 1.3% decrease from 2016-17. Income from fares was £9.8bn, a decrease of 2.4% compared to 2016-17. This is due to a 1.4% fall in passenger journeys. The fall was largely because of the 8% decrease in

As well as our market reviews and market studies, ORR engages in a range of other activities to promote competition.