Railway station catering market study
20 February 2025
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The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.
Researchers
Network statements
17 February 2025
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A network statement is an annual publication that each major UK network operator must produce.
Annual assessments of Network Rail
11 February 2025
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These documents are part of how we hold Network Rail to account.
Data quality independent reports
24 January 2025
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.
Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you
16 December 2024
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The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.
CP7 passenger train performance reset: consultation on performance measures for 2026 to 2029
12 December 2024
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As part of the control period 7 (CP7) passenger train performance reset (CP7 reset), we sought views on the measures to monitor and hold Network Rail to account in years 3 to 5 of the control period.
Benchmarking Network Rail's costs
5 December 2024
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ORR's latest analysis provides an important check on the costs of delivering rail infrastructure maintenance and renewals.
PR23 charges and incentives
13 November 2024
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This section is dedicated to the charges and incentives work relating to PR23, including links to consultations, publications and background research.
Rail compensation
6 November 2024
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.