Researchers

Office of Rail and Road September 2024 newsletter

30 August 2024
Hello and welcome to the September newsletter Shortly after our last newsletter, and our annual Year in Rail event in July, our focus shifted to highways with the publication of both our Annual Assessment and also our investigation into National Highways compliance with its licence and delivery of RIS2. Our Annual Assessment considers how National Highways has progressed over the twelve months to

The Rail Ombudsman

29 August 2024
ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

Enhancements independent reports

7 August 2024
Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Annual reports on HS1 Ltd

30 July 2024
The annual reports which we have produced on High Speed 1 (HS1) Ltd’s performance.

ORR annual reports and accounts

24 July 2024
Our annual report summarises the key activities and events of the reporting year against the framework of objectives set out in our business plan.
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