Researchers
PR23 charges and incentives
13 November 2024
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This section is dedicated to the charges and incentives work relating to PR23, including links to consultations, publications and background research.
Rail compensation
6 November 2024
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.
Safety performance on the strategic road network
15 October 2024
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Each year we assess National Highways’ performance against a range of government set targets that it should deliver over the second road period (RP2, which runs from 1 April 2020 – 31 March 2025).
Getting value for money on the £67bn spent on Britain’s railway infrastructure
1 October 2024
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In the five years between April 2019 to 31 March 2024, Control Period 6, Network Rail spent £67.4 billion (2023-24 prices), to operate, maintain, renew and enhance the national rail infrastructure in Great Britain.
Regulator to cut charges passenger and freight trains pay to use HS1
30 September 2024
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ORR has proposed lower charges for passenger trains which use the High Speed 1 line from London St Pancras to the Channel Tunnel, and halving charges to freight, in its Draft Determination of HS1 Ltd’s spending plans, published today.
Office of Rail and Road September 2024 newsletter
30 August 2024
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Hello and welcome to the September newsletter Shortly after our last newsletter, and our annual Year in Rail event in July, our focus shifted to highways with the publication of both our Annual Assessment and also our investigation into National Highways compliance with its licence and delivery of RIS2. Our Annual Assessment considers how National Highways has progressed over the twelve months to
The Rail Ombudsman
29 August 2024
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ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.
Consultation on draft guidance for managing rail staff fatigue
21 August 2024
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Sought feedback on updated guidance for managing rail staff fatigue. The guidance does not introduce any new policy positions.
Enhancements independent reports
7 August 2024
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.