Rail passengers

Network Rail has been issued with an improvement notice by the Office of Rail and Road for London’s Euston Station, where the company has failed to put in effective measures to prevent risks to passengers and others during instances of surges and overcrowding.

In this episode, we take a look at the journey taken by a trainee inspector.

Office of Rail and Road October 2023 newsletter

Today, we’ve published our April 2022 to March 2023 Annual Efficiency and Finance Assessment of Network Rail.

Network Rail Infrastructure Limited has been fined £6.7m for health and safety failings which led to the train accident at Carmont in 2020, when three people died and a further six were injured.

The Office of Rail and Road has written to train operators saying that ticket retailers need to build on the good progress of automatic notifications, by providing improved clarity for passengers regarding their rights where there are changes to booked trains.