Tickets and fares
13 November 2024
Rail passengers
Rail compensation
6 November 2024
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.
Passenger rolling stock: why has average age decreased?
11 October 2024
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We explain what factors influence changes in the average age of rolling stock.
The legal framework for level crossings
10 October 2024
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Level crossings are an interface between the highway and railway, where the different parties involved have responsibilities.
Competition Act 1998
10 October 2024
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The Competition Act 1998 prohibits any agreement, business practice or conduct which has, or could have, a damaging effect on competition in the United Kingdom.
Ladbroke Grove - 25 years on: 'A critical seven-year period in my career'
4 October 2024
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In the second of our blogs remembering the Ladbroke Grove rail tragedy on 5 October 1999, Ian Maxwell, Head of Train Control Systems at ORR, explains his role in helping revise the signal-sighting standard.
Ladbroke Grove - 25 years on: 'This was an era-defining event'
3 October 2024
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ORR's Giles Turner recalls his experience attending the site of the 1999 Ladbroke Grove rail collision, which claimed the lives of 31 people, with many hundreds injured, a few days after the accident.
Getting value for money on the £67bn spent on Britain’s railway infrastructure
1 October 2024
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In the five years between April 2019 to 31 March 2024, Control Period 6, Network Rail spent £67.4 billion (2023-24 prices), to operate, maintain, renew and enhance the national rail infrastructure in Great Britain.
Regulator to cut charges passenger and freight trains pay to use HS1
30 September 2024
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ORR has proposed lower charges for passenger trains which use the High Speed 1 line from London St Pancras to the Channel Tunnel, and halving charges to freight, in its Draft Determination of HS1 Ltd’s spending plans, published today.
Improved reliability for rail passengers in Wales and Western England following regulator intervention
26 September 2024
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A comprehensive plan to address the underlying issues causing poor train reliability and punctuality in Wales & Western England, including some of the UK’s busiest train routes into and out of London Paddington, has been accepted by The Office of Rail and Road (ORR).