Press releases
Media centre
Here you can read press releases and statements. You can also catch up on our blogs, podcasts and newsletters (sign-up to our newsletter), which feature many interesting topics for road and rail users and professionals.
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PodcastsThe Rail and Road Pod Episode 23: Chief Inspectors of Railways special edition
10 July 2024
Press releasesRegulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024
Press releasesRail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024
Press releasesPassengers need improved reliability and real-time information for station lifts, says regulator
15 March 2024-
Press releases
Regulator secures fee transparency improvements from third-party rail ticket retailers
12 March 2024 
Press releasesRail regulator identifies areas of focus for industry on improving passenger assistance
4 March 2024
PodcastsThe Rail and Road Pod Episode 22: Rail Passenger Experience - targeting improvements
23 February 2024
