Media centre
Here you can read press releases and statements. You can also catch up on our blogs, podcasts and newsletters (sign-up to our newsletter), which feature many interesting topics for road and rail users and professionals.
- Press releases
Regulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024 - Press releases
Rail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024 - Press releases
Passengers need improved reliability and real-time information for station lifts, says regulator
15 March 2024 - Press releases
Regulator secures fee transparency improvements from third-party rail ticket retailers
12 March 2024 - Press releases
Rail regulator identifies areas of focus for industry on improving passenger assistance
4 March 2024 - Podcasts
The Rail and Road Pod Episode 22: Rail Passenger Experience - targeting improvements
23 February 2024