Consumer

Passenger experience report

2 April 2014
A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.

Cardiff Central still most heavily used station in Wales

Content archived on 21 April 2025

27 February 2014
Cardiff Central remains the most heavily used station in Wales clocking over 11.6 million passenger entries and exits last year – an increase of 130,146 (or 1.1%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation.

Rail regulator launches ticketing market review

Content archived on 21 April 2025

20 February 2014
The Office of Rail Regulation (ORR) has launched a review of the rail ticketing market to understand whether arrangements for selling rail tickets are encouraging innovation and competition to the benefit of passengers.

Station and platform safety

14 January 2014
Information and advice for passengers on station safety issues such as platform gaps and stepping distances.
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