Rail passenger compensation and refund rights
21 February 2014
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Report on rail passengers' awareness of their compensation and refund rights.
Consumer
Regulator's study shows three quarters of rail passengers unaware of compensation and refunds rights
Content archived on 02 July 2024
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Three quarters of rail passengers are unaware of their compensation and refunds rights when trains are delayed or cancelled, reveals a study by the Office of Rail Regulation (ORR) published today.
Rail regulator launches ticketing market review
Content archived on 02 July 2024
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The Office of Rail Regulation (ORR) has launched a review of the rail ticketing market to understand whether arrangements for selling rail tickets are encouraging innovation and competition to the benefit of passengers.
Complaints and suggestions about crowding on trains
14 January 2014
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We have a responsibility to make sure railway companies protect passengers from crowding health and safety risks.
Station and platform safety
14 January 2014
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Information and advice for passengers on station safety issues such as platform gaps and stepping distances.
Amending licences to give passengers the information they need to plan and make journeys
13 January 2014
Content archived on 02 July 2024
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We have received a very varied response to our consultation on proposals to clarify and consolidate accountability for providing passenger information in licences.
Information you must receive about your train journey
6 December 2013
Service disruption
6 December 2013
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Information about who to contact if your train service is disrupted and the different types of train service disruption.
Station car park charges
6 December 2013
Fares and penalty fares
6 December 2013
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We are not the regulator for fares and have no role in relation to penalty fares.