The media

The Office of Rail and Road believes good progress has been made over the past year in the quality of information provided about planned rail replacement bus services, but concerns remain with the passenger experience during the actual journey.

The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.

The Office of Rail and Road is asking for views on a new annual assessment, to be launched in 2025, that will rate the performance of how train companies provide assistance to disabled passengers.

Following ORR calling out its poor performance on reliability of its assistance to disabled passengers, train operator Northern has now provided the rail regulator with an acceptable action plan that sets out how they will improve passenger assistance.

The latest statistics from the Office of Rail and Road (ORR) show that train fare revenue between April 2023 and March 2024 rose by 14% to £10.4 billion compared to the previous twelve months, but at a slower rate than passenger journeys, which rose 16%. This is partly because passengers are making shorter journeys overall.

The Office of Rail and Road has today confirmed that London Liverpool Street station has retained its title as Great Britain’s most used railway station in 2023-24, gaining more than 14 million entries and exits since the previous year. Denton railway station in Greater Manchester becomes the least used station in Great Britain, at 54 entries and exits.