The media

Review of the costs and benefits of safety interventions

31 January 2025

As the joint safety and economic regulator for Britain’s railway, we are reviewing how costs and benefits are assessed for safety initiatives, and whether reasonable practicability is systematically tested by duty holders.

Last call! Penalised for having the wrong ticket? Tell us about it

27 January 2025

Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes on 31 January.

Rail Regulator orders HS1 Ltd to further lower charges for train operators

6 January 2025

The Office of Rail and Road announced today that it is directing HS1 Ltd to lower its charges for passenger and freight train operating companies to use the high speed rail line from London to the Channel Tunnel, from April 2025.

Periodic review of HS1 Ltd 2024 (PR24)

6 January 2025

Covering funding for the period from 1 April 2025 to 31 March 2030, also known as control period 4 (CP4).

Rail regulator calls for better information on board rail replacement bus services entering disrupted festive period

18 December 2024

The Office of Rail and Road believes good progress has been made over the past year in the quality of information provided about planned rail replacement bus services, but concerns remain with the passenger experience during the actual journey.

Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you

16 December 2024

The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.

Railway station catering market study

13 December 2024

The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.

CP7 passenger train performance reset: consultation on performance measures for 2026 to 2029

12 December 2024

As part of the control period 7 (CP7) passenger train performance reset (CP7 reset), we sought views on the measures to monitor and hold Network Rail to account in years 3 to 5 of the control period.

Rail regulator unveils proposals for new passenger assistance ratings for train companies

11 December 2024

The Office of Rail and Road is asking for views on a new annual assessment, to be launched in 2025, that will rate the performance of how train companies provide assistance to disabled passengers.

Regulator accepts Northern’s new plan to improve passenger assistance

6 December 2024

Following ORR calling out its poor performance on reliability of its assistance to disabled passengers, train operator Northern has now provided the rail regulator with an acceptable action plan that sets out how they will improve passenger assistance.

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