- Regulator’s report on station lifts finds an average of more than six faults for each passenger lift over a year. - There’s been good progress on real-time information on lift availability, but more needs to be done across industry to make sure that all lifts can automatically report their status. - The Office of Rail and Road (ORR) will take a deeper look at Network Rail’s approach to planning
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.
The latest access decision by the Office of Rail and Road (ORR) provides more services for rail passengers travelling between London and central Scotland.