Rail professionals

Super-complaint update

Content archived on 06 July 2024

17 February 2016
ORR’s Deputy Director for Consumers, Stephanie Tobyn, is leading ORR’s response to Which?’s super-complaint on rail passenger compensation and gives an update.

Consultation on improving Schedule 5 of the model freight track access contract

20 January 2016
On 6 November 2015 we consulted on proposed changes to Schedule 5 and the associated Rights Table in the model freight track access contract. This also included consequential changes to Schedule 4. These changes are to reflect the move away from freight access rights having "Levels" and towards having origin and destination timing windows for services. We also proposed to simplify the Rights Table

About our 2018 periodic review (PR18)

16 November 2015
Periodic reviews are one of the principal mechanisms by which ORR holds Network Rail to account, and secures value for money for users and funders of the railway.

Preparatory work for the review of Schedules 4 and 8

13 November 2015
In late 2015, we began preparing for reviews of Schedules 4 and 8 of the track access contract (the possessions and performance regimes, respectively) for the 2018 periodic review of Network Rail (PR18).

Why the rail industry should see passenger complaints as a good thing

Content archived on 06 July 2024

2 November 2015
At the Office of Road and Rail (ORR), we've been reviewing how train and station operators handle passenger complaints. Passengers should be at the heart of the railway, and central to this, they now play an increasingly important role in the operation of the railway; both by contributing to a growing share of its running costs but also providing valuable feedback to ensure services better meet

ORR's health and safety compliance and enforcement policy statement 2015

20 August 2015
Date published: 20 August 2015 Closing date: 25 September 2015 This consultation document sets out how we use our powers to carry out our regulatory enforcement responsibilities arising from health and safety and other relevant legislation. It will replace the existing document last published in April 2013. ORR is the health and safety enforcing authority and National Safety Agency for Britain's
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