Accessibility has improved for disabled passengers but more must be done
1 December 2023
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Disabled people have had good and bad experiences of accessibility in rail.
Rail passengers
Office of Rail and Road December 2023 newsletter
30 November 2023
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Office of Rail and Road December 2023 newsletter
Regulator calls for improvements in passenger information for rail replacement buses
30 November 2023
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The Office of Rail and Road has asked train operators and Network Rail to address the concerns raised in its report, published today, regarding the consistency and usefulness of passenger information of rail replacement services when there are planned engineering works.
Monitoring Network Rail train service performance
29 November 2023
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Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.
Regulator’s report shows rail industry continues recovery from the pandemic with increased fares revenue and reduced government support
28 November 2023
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The Office of Rail and Road (ORR) has today published its annual Rail Industry Finance (UK) statistical report.
Light rail and tramways
27 November 2023
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ORR is the safety regulator and enforcing authority for light railways and tramways.
Rail regulator assumes sponsorship of the Rail Ombudsman
26 November 2023
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The Office of Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsman. This fulfils the Plan for Rail commitment for ORR to take on this role and will allow it to hold the provider to account for the independent and impartial delivery of the service.
The Rail Ombudsman
26 November 2023
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ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.
ORR gives approval for new services at Peterborough
24 November 2023
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The Office of Rail and Road (ORR) has today (24 November) given the go-ahead for Grand Central, an open access operator, to serve Peterborough railway station, offering more journey opportunities and choice to passengers.
ORR gives go-ahead for upgraded Gatwick Airport railway station to open
21 November 2023
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The Office of Rail and Road (ORR), has authorised into service the newly upgraded Gatwick Airport station, which opens today, Tuesday 21 November.