Policy decisions

This consultation was on the proposed new complaints handling procedures guidance. It set out what we will look for when exercising our approval role and when monitoring for continuing compliance.

Date published: 3 July 2015 Closing date: 25 September 2015 This was ORR's second consultation on its new Highways Monitor role. The Highways Monitor was established to monitor the performance and efficiency of Highways England (previously the Highways Agency) in its management and enhancement of the strategic road network – the motorways and major 'A' roads in England. In addition to our

Date published: 26 July 2012 Closing date: 19 October 2012 On 26 July 2012 we published a consultation on ORR's approach to transparency. We believe that transparency has a vital role to play in driving the behavioural changes necessary for industry reform, delivering better value for money and an industry that has a sharper focus on its customers. Our consultation document described why we

This was ORR's first consultation on its new Highways Monitor role.

ORR's retail market review considers how regulation and industry practices and arrangements for ticket selling are facilitating choice and promoting investment and innovation in the best interests of passengers. This consultation document set out these arrangements, and identified potential impacts on the retail market.

Consultation on the development of a code of practice on the provision of railway ticket information.

Date published: 19 December 2014 Closing date: 16 February 2015 In December 2014 we sought stakeholders' views on the operation of the Rolling Stock Leasing Market Investigation Order 2009 put in place by the Competition Commission (the CC) following its Rolling Stock Leasing market investigation. Passenger rolling stock represents both a key resource and a key cost to the rail industry (rolling

ORR's economic enforcement policy and penalties statement explains our policy for enforcing licences (Network Rail and industry operators). It sets out in detail what powers we have to enforce compliance with the licence. It also sets out the remedies available to us if licence holders are not compliant and how we will decide whether and when to use them.

Consultation on the development of a code of practice on the provision of railway ticket information.

Date published: 30 September 2014 Closing date: 28 November 2014 Consultation on extending the general approval to include the novation of connection contracts based on ORR's template. Connection contracts govern the maintenance and operation of connection points, that is where two networks meet. We already have a general approval which covers new qualifying connection contracts. When a Facility