Monitoring reports

Information on our role in the development of the future road investment strategies, and links to key documents relating to the advice we provided during the development of RIS2 (2020 to 2025).

Information on complaints handling procedures for train and station operators.

Reports on Network Rail’s efficiency and wider financial performance, and the wider rail industry’s productivity.

Our review into the competition remedies for rolling stock companies.

As the combined safety and economic regulator for Britain’s railway, we reviewed how costs and benefits are assessed for safety initiatives, and whether reasonable practicability is systematically tested by dutyholders.

This content and related publications refer to our annual assessment of safety on the strategic road network.

We are responsible for monitoring and enforcing the performance and efficiency of National Highways in its delivery of the Smart Motorway Action Plan.

The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.

These documents are part of how we hold Network Rail to account.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.