Monitoring reports

Information on complaints handling procedures for train and station operators.

This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.

Information on the terms of access to the Channel Tunnel.

We monitor and report on the quality of Network Rail's engagement with its stakeholder community in control period 6 (CP6).

We undertake targeted assurance reviews to gain in-depth understanding into ongoing or emerging issues, risks and opportunities within Network Rail which could impact regulatory targets.

This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.

This content and related publications refer to our annual assessment of safety on the strategic road network.

We are responsible for monitoring and enforcing the performance and efficiency of National Highways in its delivery of the Smart Motorway Action Plan.

Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.

We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).