Correspondence

How we hold Network Rail to account against the network licence.

We monitor performance through analysis of regular reports from Network Rail.

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Passenger train and station operators have information obligations in their licences.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Signalling systems are an essential part of the railway. They keep passengers safe by ensuring trains do not come into conflict with each other and play a key role in freeing up capacity on our congested network.

Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.

This page contains information on our consideration of capacity, performance and current applications for access on the West Coast Main Line (WCML).

We ensure train companies provide accurate and timely information, particularly during disruption. We also investigate timetabling issues.

Non-consolidated performance related payments (NCPRP) for HMT Treasury and its agencies