Press releases

Official statistics released for the first time today by the Office of Rail and Road (ORR) show there were around 3 million compensation claims made for rail delays between April and mid-October 2018, of which 84% were approved and 92% were closed within 20 working days.

Network Rail was today fined £200,000 with £86,000 costs after being convicted of one offence under the Health and Safety at Work etc Act.

Waterloo is the busiest station in Britain for the 15th consecutive year, despite the total number of passenger entries and exits falling by five million to 94.4 million.

The Office of Rail and Road (ORR), chaired by Stephen Glaister, has today published its recommendations for preventing a repeat of the May 2018 rail timetable failure, alongside a draft Final Order requiring that Network Rail improves its timetabling process.

London Underground Limited and Balfour Beatty Rail Limited were today fined £100,000 & £333,000 respectively, after pleading guilty to breaking health and safety laws which led to a worker suffering life-changing injuries, in a prosecution brought by the Office of Rail and Road (ORR).

Passengers rely on both Network Rail and train operators to deliver performance but the role of the Office of Rail and Road (ORR) is to examine Network Rail's contribution. As such, ORR has today taken action against Network Rail to require improvements in its capability to deliver better performance.

Beginning today, and running until January 25th, the Office of Rail and Road (ORR) is consulting on a new regulatory policy for holding Network Rail to account for the benefit of passengers and other railway users.

The Office of Rail and Road (ORR) has today launched a market review into the role played by Delay Repay claims companies in helping passengers claim compensation when journeys are delayed, and, in helping train operators deal with claims more efficiently.

The Office of Rail and Road (ORR) has today published proposals significantly revising guidance for train and station operators to make the railway more accessible for all.

The Office of Rail and Road (ORR) has today set out its final determination on Network Rail's £4bn plans to make Scotland's railway more reliable and more focused on passengers' needs. The plans will run for five years from 1 April 2019, known as Control Period 6 (CP6).