Press releases

New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.

Making its final annual assessment of Network Rail for Control Period 5 (2014-19), ORR's Network Rail Monitor published today highlights a mixed picture: good performance by the company in managing its infrastructure assets and for the freight sector, but continued underperformance in the key areas of passenger train performance and efficiency.

In its final annual assessment of Network Rail Scotland for Control Period 5 (2014-19), published today, ORR highlights good progress in its delivery of enhancements and freight performance but continued poor passenger train service performance.

The Office of Rail and Road (ORR) have today published our Annual Assessment of Highways England's performance, which concludes that the company is largely doing a good job managing the country's motorways and main A-roads.

Govia Thameslink Railway Ltd (GTR) has today been fined £1 million, with £52,267 costs, after being convicted of one offence under the Health and Safety at Work etc. Act 1974.

Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.

The Office of Rail and Road (ORR) has today published its Annual Report on Health and Safety which stresses that Britain's railway remains one of the safest railways in Europe for passengers, but warns that the rate of improvement has shown signs of slowing.

The Office of Rail and Road (ORR) has today approved the action Network Rail must take to improve train performance for passengers and freight users both immediately and in the longer term.

The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.

The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.