Press releases

Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.

The Office of Rail and Road (ORR) has today published its Annual Report on Health and Safety which stresses that Britain's railway remains one of the safest railways in Europe for passengers, but warns that the rate of improvement has shown signs of slowing.

The Office of Rail and Road (ORR) has today approved the action Network Rail must take to improve train performance for passengers and freight users both immediately and in the longer term.

The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.

The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.

Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.

DB Cargo (UK) Ltd has today been fined £2.7 million, with £188,873.89 costs, after being convicted of one offence under the Health and Safety at Work etc. Act 1974.

The Office of Rail and Road (ORR) has today published its recommendations following its market study into the supply of automatic ticket gates (ATGs) and ticket vending machines (TVMs).

The Office of Rail and Road (ORR) and Autorité de Régulation des Activités Ferroviaires et Routières (Arafer) are the responsible bodies for the regulation of the Channel Fixed Link. Both organisations have published today their opinions on Eurotunnel's 2020 Network Statement.

The Office of Rail and Road (ORR) has today published its annual report showing how the railway was funded in 2017-18 and how that money was spent.