Press releases

Passengers whose rail journeys are delayed now have an improved process for claiming compensation from today, 1 April 2022.

The Light Rail Safety and Standards Board (LRSSB) is adding value to the light rail and tramway sector and supporting continued improvements in managing safety, the Office of Rail and Road (ORR) has announced in a review published today.

The Office of Rail and Road (ORR) is prosecuting Transport for London, Tram Operations Limited and tram driver Alfred Dorris following a detailed and thorough investigation into the fatal Sandilands tram derailment in November 2016.

Passenger rail journeys increased to 285 million in total across October to December 2021 in Britain – the highest since January to March 2020 – according to new official figures from the Office of Rail and Road, published today.

The Office of Rail and Road (ORR) – independent monitor of National Highways – has today (24 February) held the first meeting of its new Road Expert Panel to provide advice and challenge to ORR to help improve outcomes for road users.

The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

The Office of Rail and Road, independent monitor of National Highways, has ensured steps have been taken by the government-owned company to increase the transparency of its performance at a regional level.

The Office of Rail and Road (ORR) is consulting on proposals offered by Rail Assessment Centre Forum (RACF) that aim to open up the provision of train driver psychometric assessments to greater competition.

Train passenger journeys across Britain’s railway in the summer increased by more than a third (36%) in July to September 2021, with 248 million people travelling by rail compared to 182 million in the first quarter of 2021-22.

Simpler ways for passengers to claim compensation for train delays have come a step closer. The Office of Rail and Road (ORR) has now finalised a new licence condition on train companies which they must comply with by next April.