Publications
Summary guidance on rail open access applications
12 September 2024
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A consultation on summary guidance for the rail industry on open access applications. The guidance also introduces a routine approach to monetising costs and benefits, and removes the benchmarking stage of the Not Primarily Abstractive Test (NPA).
The Rail Ombudsman
29 August 2024
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ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.
Exclusions from mainline railway requirements
28 August 2024
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This page sets out what rail systems are excluded from the mainline railway requirements of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (as amended) (ROGS).
Consultation on draft guidance for managing rail staff fatigue
21 August 2024
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Sought feedback on updated guidance for managing rail staff fatigue. The guidance does not introduce any new policy positions.
Level crossing orders
16 August 2024
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Our guidance provides information and advice on level crossing orders and the process for making them.
Consultation on draft final order following ORR's investigation on Network Rail’s Wales & Western region's compliance with the network licence
16 August 2024
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Sought feedback on the content of ORR's draft final order.
Managing rail staff fatigue
15 August 2024
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Guidance for companies in the rail industry.
Our role in relation to station and train crowding
9 August 2024
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Crowding on trains and at stations is common and we need to make sure railway companies protect passengers from any health and safety risks when it happens.