Publications

Passengers rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution. This letter sets out our views on Network Rail’s delivery so far in 2019-20. It covers Scotland (as this has a separate framework), the best and worst performing Regions in England &

Our review of train performance incentives is looking at what drives decisions that affect train punctuality and reliability.

The purpose of this guidance is to set out the entitlements of victims of crime in relation to ORR decisions not to prosecute and the procedure to be followed to give effect to these rights.

If you have suffered physical, mental or emotional harm or economical loss due to an incident on the railway or have a relative whose death was directly caused by an incident on the railway, this leaflet can provide you with guidance on your rights and what ORR can do to support you through this difficult time.

This letter sets out the final set of REBS payments for CP5. REBS will be discontinued in CP6.

Letter to TransPennine Express (TPE) regarding December 2019 timetable change and the issues affecting TransPennine Express (TPE) passengers as a result of the change.

This letter sets out our approval of the Baseline Annual Contract Mileage for freight operators in respect of the freight operator Schedule 8 regime for CP6.

This letter sets out our approval of the Baseline Annual Train Mileage for charter operators in respect of the charter operator Schedule 8 regime for CP6.

Review of the rolling stock leasing market competition remedies

Our final determination includes total operating, maintenance and renewals charges for train services using the HS1 network from 1 April 2020 – 31 March 2025.

On Friday 9 August 2019, there was a widespread disruption on the railway due to electrical power disruption. Services were affected with cancellations and delays. Following an initial investigation, ORR made some findings which are detailed in this report.

Following on from ORR’s Opinion on Network Rail’s Putting Passengers First (PPF) programme and subsequent updates, this letter updates our position regarding Phase 2 of the PPF programme, and highlights a number of outstanding issues.

This guidance sets out the Office of Rail and Road’s (ORR’s) interpretation of The Railways Infrastructure (Access, Management and Licensing of Railway Undertakings) Regulations (Northern Ireland) 2016 (the NI Regulations).

This letter sets out ORR’s views on Network Rail’s forecasts for operating, maintenance and renewals (OMR) expenditure and income.

This report summarises the available evidence and our assessment of industry progress in managing work-related ill health by the end of ORR’s 2014-19 health programme.

We have a responsibility for ensuring railway companies protect passengers from any health and safety risks, so far as is reasonably practicable. Train and station operators protect passengers by identifying, reducing and alleviating risks, including crowding risks.