Press releases
Media centre
Here you can read press releases and statements. You can also catch up on our blogs, podcasts and newsletters (sign-up to our newsletter), which feature many interesting topics for road and rail users and professionals.
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Press releasesRegulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024
Press releasesRail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024
Press releasesPassengers need improved reliability and real-time information for station lifts, says regulator
15 March 2024-
Press releases
Regulator secures fee transparency improvements from third-party rail ticket retailers
12 March 2024 
Press releasesRail regulator identifies areas of focus for industry on improving passenger assistance
4 March 2024
Press releasesORR gives approval for enhancements at University station, Birmingham, to open
17 January 2024
Press releasesRichard Hines to succeed Ian Prosser CBE next year as Chief Inspector of Railways
18 December 2023
Press releasesSafety improves on the strategic road network but ORR calls on National Highways to make further targeted improvements
18 December 2023
Press releasesAll change for most used stations as Elizabeth line shakes up top 10
14 December 2023
Press releasesRail Regulator calls for greater competition in railway station catering
12 December 2023-
Press releases
Rail regulator warns online ticket retailers to be up front about fees
11 December 2023 
Press releasesRegulator calls for improvements in passenger information for rail replacement buses
30 November 2023
Press releasesRail regulator launches investigation into Wales & Western train performance
29 November 2023
