Consultations

Here you’ll find all our consultations, both open and concluded, past policy, licence and access casework consultations. You’ll also find our response to consultations from other organisations.

Complaints Code of Practice

2 February 2023
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Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

PR23 policy framework initial consultations

19 December 2022
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A consultation on outcomes, infrastructure performance and managing change and a technical consultation on the measures in our proposed CP7 outcomes framework.

Review of Network Rail’s access charges

20 October 2022
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In this consultation, part of ORR’s periodic review 2023 (PR23) programme, we presented further proposals in respect of Network Rail’s CP7 access charges.

ORR’s role and approach to RIS3

4 May 2022
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A consultation seeking views on our proposed approach to assessing the challenge and deliverability of plans for the third road investment strategy - RIS3.

Consultation on changes to operator licences

24 September 2020
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For holders of EU passenger licences we updated their GB Statement of National Regulatory Provisions (SNRP) as well as their station licences on 3 December 2019. On 24 June 2020 we also updated those operators who just hold station licences too. For operators who provide traction only services, we have now modified their SNRPs.