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Components
Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.
Our annual rail consumer reports summarise our key interventions to protect passengers and to secure improvements for rail users across the consumer areas that we regulate:
- ticket retailing and passenger rights
- passenger information
- accessible travel
- complaints handling and compensation
- the Rail Ombudsman
This year’s report highlights our key interventions to protect passengers during 2023 to 2024 and our forward plan for 2024 to 2025.
Current report
Annual rail consumer report 2023 to 2024
11 July 2024
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Covering the period from 1 April 2023 to 31 March 2024.