Consumer

3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

Statement from the Office of Rail and Road (ORR), following the Channel 4 Dispatches programme 'Trains: Are You Paying too Much?' which aired on the 01 June 2015.

The Office of Rail Regulation (ORR) has welcomed the rail industry's commitment to a new code of practice on providing clear and transparent ticket information to passengers, to help them make the right choices.

The rail industry must place passengers at the heart of enhanced contingency planning for overrunning engineering works, the rail regulator today concluded following its investigation into overruns at King's Cross and Paddington in December 2014.

Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.