Consumer

The Office of Rail and Road (ORR) has today published GTR's response to the concerns raised following the recent publication in the media of GTR's 'Pit Stop' document.

The Secretary of State for Transport has today announced that ORR will undertake an inquiry, led by ORR Chair Stephen Glaister, into May 2018 timetable implementation.

The Office of Rail and Road (ORR) has this week written to train companies requiring urgent improvements in how they keep passengers informed of train timetable changes.

The Office of Rail and Road (ORR), has today announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.

New and easier-to-use machines and clearer language have helped increasing numbers of passengers buy the right ticket for their journey from station vending machines, according to research by the Office of Rail and Road (ORR).

Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.

A statement from ORR's Chief Executive, Joanna Whittington

The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.