Consumer

The Office of Rail and Road (ORR) has required Network Rail to take four actions immediately to improve services for passengers after an investigation found systemic failings in the company's general management of timetable changes. This contributed to massive disruption in May for many passengers.

By Stephanie Tobyn, Deputy Director for Consumers.

Dame Deirdre Hutton, Mike Brown MVO, Anne Heal and Michael Beswick have been appointed as the expert panel of advisers for the Office of Rail and Road (ORR) Inquiry into the widespread disruption suffered on the railway after the introduction of the May 2018 timetable.

The Office of Rail and Road (ORR) has today formally launched its Independent Inquiry into the recent and widespread timetable disruption suffered on the railway and published its target.

The Office of Rail and Road (ORR) has today published GTR's response to the concerns raised following the recent publication in the media of GTR's 'Pit Stop' document.

The Secretary of State for Transport has today announced that ORR will undertake an inquiry, led by ORR Chair Stephen Glaister, into May 2018 timetable implementation.

The Office of Rail and Road (ORR) has this week written to train companies requiring urgent improvements in how they keep passengers informed of train timetable changes.