Consumer

The Office of Rail and Road (ORR), has today announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.

New and easier-to-use machines and clearer language have helped increasing numbers of passengers buy the right ticket for their journey from station vending machines, according to research by the Office of Rail and Road (ORR).

Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.

A statement from ORR's Chief Executive, Joanna Whittington

The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

By Marcus Clements, Head of Consumer Policy.