Consumer

The Office of Rail and Road (ORR) has today published its annual report showing how the railway was funded in 2017-18 and how that money was spent.

Official statistics released for the first time today by the Office of Rail and Road (ORR) show there were around 3 million compensation claims made for rail delays between April and mid-October 2018, of which 84% were approved and 92% were closed within 20 working days.

Waterloo is the busiest station in Britain for the 15th consecutive year, despite the total number of passenger entries and exits falling by five million to 94.4 million.

The Office of Rail and Road (ORR) has today launched a market review into the role played by Delay Repay claims companies in helping passengers claim compensation when journeys are delayed, and, in helping train operators deal with claims more efficiently.

The Office of Rail and Road (ORR) has today published proposals significantly revising guidance for train and station operators to make the railway more accessible for all.

The Office of Rail and Road (ORR), chaired by Stephen Glaister, has today published its interim Inquiry report into what caused the May 2018 timetable disruption, which led to passengers enduring delays and cancellations as they could not predict how long a journey may take, or even if it was possible to travel.

The Office of Rail and Road (ORR) has today announced that it will press industry to improve competition, value and innovation in automatic ticket gates (ATGs) and ticket vending machines (TVMs).

By Stephanie Tobyn, Deputy Director for Consumers.