Network statements
20 December 2024
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A network statement is an annual publication that each major UK network operator must produce.
Researchers
Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you
16 December 2024
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The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.
Railway station catering market study
13 December 2024
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The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.
CP7 passenger train performance reset: consultation on performance measures for 2026 to 2029
12 December 2024
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As part of the control period 7 (CP7) passenger train performance reset (CP7 reset), we sought views on the measures to monitor and hold Network Rail to account in years 3 to 5 of the control period.
Periodic review of HS1 Ltd 2024 (PR24)
12 December 2024
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This page includes information about the 2024 periodic review of HS1 Ltd (PR24) and will be updated as the review progresses.
Benchmarking Network Rail's costs
5 December 2024
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ORR's latest analysis provides an important check on the costs of delivering rail infrastructure maintenance and renewals.
PR23 charges and incentives
13 November 2024
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This section is dedicated to the charges and incentives work relating to PR23, including links to consultations, publications and background research.
Improving assisted travel
7 November 2024
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Rail compensation
6 November 2024
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.