Independent reporters
31 October 2025
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Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.
Researchers
Office of Rail and Road November 2025 newsletter
31 October 2025
Consultation on Accessible Travel Policy (ATP) Guidance redress requirements
29 October 2025
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Sought views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We also invited comments on any other matters in the ATP Guidance that relate to the redress requirements.
Rail Network Investment Framework Deep Dive 2025
24 October 2025
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This work will support government plans to boost investment and drive economic growth across the UK.
Improving assisted travel
20 October 2025
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Consultation: review of the Code of Practice on retail information for rail tickets and services
30 September 2025
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Seeks feedback on new guidance on rail retailing which aims to assist rail retailers in meeting their consumer law obligations regarding the provision of information to passengers.
Office of Rail and Road October 2025 newsletter
30 September 2025
Assessing the costs and benefits of health and safety interventions in rail
18 September 2025
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As the combined safety and economic regulator for Britain’s railway, we reviewed how costs and benefits are assessed for safety initiatives, and whether reasonable practicability is systematically tested by dutyholders.
Competition work on open access
12 September 2025
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We continue to monitor the market for open access rail services.
Health and safety by design
1 September 2025
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Health and safety by design aims to eliminate or reduce risks through identifying potential risks at the design stage and taking steps to reduce or eliminate them.