The media

In a letter to industry, the Office of Rail and Road (ORR) has praised train operators and Network Rail for their disability awareness refresher training.

Office of Rail and Road June 2023 newsletter

The Office of Rail and Road (ORR) has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme.

Biodiversity is defined as the variety of all animal and plant life on earth. It has a vital role in sustaining our natural environment – from providing the air we breathe, to absorbing carbon and underpinning the food chain.

We have published our annual report of the open access market, which provides insight on recent developments in the industry.

ORR has today written to Network Rail over concerns about a backlog in examining the condition of its railway structures such as bridges, tunnels and culverts.

We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.

Office of Rail and Road May 2023 newsletter

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.