The media

Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.

In this episode, we take a look at our role in helping stations and trains into service

New statistics from the Office of Rail and Road (ORR) released today show Britain’s railway is still not delivering consistently punctual and reliable journeys. However, the regulator’s latest assessment of Network Rail’s performance shows that the company is beginning to turn a corner.

The Office of Rail and Road (ORR) has authorised into service the new East Linton railway station ahead of its expected opening on 13 December.

Office of Rail and Road December 2023 newsletter

The Office of Rail and Road has asked train operators and Network Rail to address the concerns raised in its report, published today, regarding the consistency and usefulness of passenger information of rail replacement services when there are planned engineering works.

The Office of Rail and Road (ORR) has today launched an investigation into poor train punctuality and reliability in the Network Rail Wales & Western region.

The Office of Rail and Road (ORR) has today published its annual Rail Industry Finance (UK) statistical report.

The Office of Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsman. This fulfils the Plan for Rail commitment for ORR to take on this role and will allow it to hold the provider to account for the independent and impartial delivery of the service.

The Office of Rail and Road (ORR) has today (24 November) given the go-ahead for Grand Central, an open access operator, to serve Peterborough railway station, offering more journey opportunities and choice to passengers.