The media

Improve reliability of passenger assistance, ORR tells rail industry

12 July 2023

The rail industry needs to provide more reliable assistance for disabled passengers says the Office of Rail and Road (ORR), following research involving more than 8,100 passengers.

Annual rail consumer report 2023

12 July 2023

Our annual report focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

ORR research into accessibility

12 July 2023

We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Prohibition notices 2023

7 July 2023

This page contains details of prohibition notices issued in 2023.

Train Driving Licences and Certificates Regulations 2010: Post Implementation Review

5 July 2023

ORR undertook a Post Implementation Review (PIR) on behalf of the Secretary of State on the Train Driving Licences and Certificates Regulations 2010 (as amended).