The media

ORR reviews rail compensation claims companies

20 November 2018
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The Office of Rail and Road (ORR) has today launched a market review into the role played by Delay Repay claims companies in helping passengers claim compensation when journeys are delayed, and, in helping train operators deal with claims more efficiently.

ORR approves passenger-focused plans for improving Scotland’s railway

31 October 2018
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The Office of Rail and Road (ORR) has today set out its final determination on Network Rail's £4bn plans to make Scotland's railway more reliable and more focused on passengers' needs. The plans will run for five years from 1 April 2019, known as Control Period 6 (CP6).

ORR approves £35bn plans to boost Britain’s railway reliability and timetabling

31 October 2018
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The Office of Rail and Road (ORR) has today set out its final determination on Network Rail's £35bn plans (£31bn in England and Wales and £4bn in Scotland) to make Britain's railway more reliable and focused on passengers' needs. The plans cover the five years from 1 April 2019, known as Control Period 6 (CP6).

Rail Regulator opens investigation into GTR and Northern over passenger information

5 October 2018
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The Office of Rail and Road (ORR) has today opened an investigation into whether Govia Thameslink Railway (GTR) and Northern breached its requirements to do everything reasonably practicable to provide appropriate, accurate and timely information to passengers in the run-up to the May 2018 timetable and during the disruption that followed.

ORR appoints John Larkinson as Interim Chief Executive

2 October 2018
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The Office of Rail and Road (ORR) has appointed John Larkinson, currently Director of Railway Markets and Economics, as Interim Chief Executive with immediate effect following an internal competition.