Rail professionals

Core complaints data

29 March 2023
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We are responsible for the collection, monitoring and publication of rail customer complaints.

Connection contracts

27 March 2023
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This page contains the application form, model contracts, general approval and information relating to connection contracts.

Railway Safety Regulations 1999

10 March 2023
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Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.