Consumer law
13 December 2023
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Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.
Rail professionals
Rail Regulator calls for greater competition in railway station catering
12 December 2023
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The Office of Rail and Road (ORR) has found that the railway station catering market is not working as effectively as it should be. Greater competition in this market would drive better value for passengers and for taxpayers.
Rail regulator warns online ticket retailers to be up front about fees
11 December 2023
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Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.
The Rail and Road Pod Episode 21: authorisations - giving the green light
8 December 2023
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In this episode, we take a look at our role in helping stations and trains into service
Rail regulator says train punctuality and cancellations remain challenging, but Network Rail starting to improve train performance
7 December 2023
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New statistics from the Office of Rail and Road (ORR) released today show Britain’s railway is still not delivering consistently punctual and reliable journeys. However, the regulator’s latest assessment of Network Rail’s performance shows that the company is beginning to turn a corner.
Agreed amendments to contracts in 2023 (section 22)
5 December 2023
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Our decisions on amendments to contracts where Network Rail and the train operator were in agreement.
ORR: New East Linton railway station ready to open
5 December 2023
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The Office of Rail and Road (ORR) has authorised into service the new East Linton railway station ahead of its expected opening on 13 December.
Government Procurement Card (GPC) figures
1 December 2023
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Corporate card details for transactions in excess of £500.
Office of Rail and Road December 2023 newsletter
30 November 2023
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Office of Rail and Road December 2023 newsletter
Regulator calls for improvements in passenger information for rail replacement buses
30 November 2023
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The Office of Rail and Road has asked train operators and Network Rail to address the concerns raised in its report, published today, regarding the consistency and usefulness of passenger information of rail replacement services when there are planned engineering works.