Rail operators

Passenger rail: Trends and comparisons for franchised operators

23 February 2016

Content archived on 22 August 2020

Passenger rail: Trends and comparisons for franchised operators sets out our analysis of trends in the franchised passenger rail industry and compares the costs and revenues of franchised operators, in the context of the service they provide between 2001 and 2014 .

Super-complaint update

Content archived on 7 July 2021

17 February 2016
ORR’s Deputy Director for Consumers, Stephanie Tobyn, is leading ORR’s response to Which?’s super-complaint on rail passenger compensation and gives an update.

Call for evidence on passenger compensation

15 January 2016
The purpose of this letter was to invite interested parties to submit evidence that may support ORR’s enquiries into the issues raised in the super-complaint made by Which? regarding rail passenger compensation.

Retail market review conclusions

7 September 2015
ORR’s Retail Market Review focused on who sells tickets, what tickets are sold, where and how tickets are sold, and the ticket format. We considered this from the point of view of the industry rules and practices that govern how all retailers (train operating companies (TOCs) and third party retailers) sell tickets.

First aid at railway stations

2 June 2015
When assessing first aid requirements at railway stations it is good practice to consider passengers' needs as well as those of employees.
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