Rail operators

It is important that land in which Network Rail has an interest and which may be important to the continuing operation and future development of the network, and services relating to railways, is not disposed of against the public interest. Condition 17 of Network Rail's network licence safeguards against the inappropriate disposal of land assets.

Accessible Travel Policies (ATPs) decision letters

Our decisions on new contracts where Network Rail and the train operator could not reach agreement.

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.