Improvement notices 2020
25 November 2020
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This page contains details of improvement notices issued in 2020.
Rail operators
Regulator rebukes SWR for lack of wheelchair access at Liphook station
17 November 2020
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The Office of Rail and Road (ORR) has instructed South Western Railway (SWR) to comply with its legal duty in ensuring that people using wheelchairs can board and alight from trains at Liphook station.
Working to ensure all passengers’ needs are met
5 November 2020
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This year has brought many new challenges for disabled and older passengers travelling by rail, adding to those that they may have already faced.
Office of Rail and Road Update - November 2020
30 October 2020
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Welcome to our November newsletter.
Office of Rail and Road Update - November 2020
30 October 2020
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Welcome to our November newsletter.
Fixed track access charge (FTAC) annual adjustment mechanism in control period 6
26 October 2020
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ORR has today confirmed that there will not be an annual adjustment to FTAC during the remainder of CP6.
World Statistics Day: The importance of data you can trust
20 October 2020
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The UK Statistics Authority’s 5-year strategy is called “Statistics for the Public Good”. This seems particularly relevant at a time when we’re surrounded by statistics and it is more important than ever before to know what information you can trust.
Office of Rail and Road Update - October 2020
30 September 2020
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Welcome to our October newsletter.
Consultation on changes to operator licences
24 September 2020
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For holders of EU passenger licences we updated their GB Statement of National Regulatory Provisions (SNRP) as well as their station licences on 3 December 2019. On 24 June 2020 we also updated those operators who just hold station licences too. For operators who provide traction only services, we have now modified their SNRPs.
Rail regulator introduces new guidance to help stop disabled passengers being stranded on their journey
23 September 2020
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The Office of Rail and Road (ORR) has today announced new safeguarding measures to improve reliability of over a million requests for passenger assistance received each year on Britain’s railways.