Rail operators

This page contains details of current projects, policy documents and statements regarding access to the rail network.

We are responsible for the collection, monitoring and publication of rail customer complaints.

Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.

All documents related to competing applications received from freight operators.

All documents related to competing applications received from passenger operators.

This page contains guidance, forms and decisions we have made regarding appeals under The Railways (Access, Management and Licensing of Railway Undertakings) Regulations 2016.

Details of ORR health and safety prosecutions resulting in conviction since 1 April 2006.

Our review into the competition remedies for rolling stock companies.

As the combined safety and economic regulator for Britain’s railway, we reviewed how costs and benefits are assessed for safety initiatives, and whether reasonable practicability is systematically tested by dutyholders.