Consumer law
13 December 2023
Body
Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.
Rail
Rail Regulator calls for greater competition in railway station catering
12 December 2023
Body
The Office of Rail and Road (ORR) has found that the railway station catering market is not working as effectively as it should be. Greater competition in this market would drive better value for passengers and for taxpayers.
Rail regulator warns online ticket retailers to be up front about fees
11 December 2023
Body
Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.
Brent Cross West opens after ORR authorisation
10 December 2023
Body
Brent Cross West, London’s newest mainline station, has opened after the Office of Rail and Road (ORR) authorised it into service.
The Rail and Road Pod Episode 21: authorisations - giving the green light
8 December 2023
Body
In this episode, we take a look at our role in helping stations and trains into service
Rail regulator says train punctuality and cancellations remain challenging, but Network Rail starting to improve train performance
7 December 2023
Body
New statistics from the Office of Rail and Road (ORR) released today show Britain’s railway is still not delivering consistently punctual and reliable journeys. However, the regulator’s latest assessment of Network Rail’s performance shows that the company is beginning to turn a corner.
Annual assessment of Network Rail
7 December 2023
Body
This document is part of how we hold Network Rail to account.
Consolidated agreements
5 December 2023
Body
A consolidated (or conformed) agreement is a document incorporating all approved amendments to the existing approved agreement. We do not approve these consolidated agreements, they are provided by Network Rail for reference purposes only to provide an overview of the current terms of the contract.
Agreed amendments to contracts in 2023 (section 22)
5 December 2023
Body
Our decisions on amendments to contracts where Network Rail and the train operator were in agreement.
ORR: New East Linton railway station ready to open
5 December 2023
Body
The Office of Rail and Road (ORR) has authorised into service the new East Linton railway station ahead of its expected opening on 13 December.