Rail

Complaints and compensation

23 October 2025
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Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.

Interoperability authorisations

23 October 2025
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Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

Workforce management information

22 October 2025
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Workforce information is sent to the Cabinet Office regularly and it includes the number of staff by grade, payroll and non-payroll.

Core Valley Lines (CVL) access

20 October 2025
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This page contains all Core Valley Lines (CVL) track access application consultations, decisions, consolidated agreements, and the CVL charging framework. It also contains information on the CVL Network Code, including details of any approved modifications to the Code, and our consultations on a network licence for the operator of the network.

Improving assisted travel

20 October 2025
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.